policies, terms & conditions
Last updated: 18th Feb 2021
2. PERSONAL INFORMATION WE COLLECT
Personal Information You Provide
When using our Sites, you may voluntarily provide certain information about yourself or others, such as when you create an account or book a reservation. We may collect Personal Information (information that identifies you or relates to you as an identifiable person) that you may provide through the Sites about yourself or others such as:
Name, date and place of birth, passport and visa information;
Information that allows us to provide specialized services to you or fulfill special requests, such as accommodating health or dietary conditions, but we do not collect sensitive information about you, such as health information, except as reasonably needed for us to provide services to you;
Credit or debit card number, expiration date and security code;
Social media account information;
Demographic information (age, gender, country and preferred language);
IP address; and
Preferences for receiving communications from us or for surveys or promotional offers.
Automatically Collected Information
Our websites collect statistical information about users to ensure a welcoming and accessible website. For this purpose we may track your movement within the websites, the pages from which you were referred, access times and browser types. We only use this information in aggregate and do not link it to you personally. To gauge the effectiveness of our websites and analyze site traffic, understand customer needs and trends, we do collect some generic information about our visitors. Our web servers recognize and automatically log a visitor's domain name, the web page from which a visitor enters our websites, which pages a visitor visits and for how long, and the visitor’s IP address. We may use anonymous tracking technologies to collect, store and sometimes track information for statistical purposes and to improve the services we provide, including using it to evaluate and improve our website. We also collect and store information automatically using cookies and similar technology as described below.
This information does not constitute Personal Information. If we combine anonymized or aggregated data with Personal Information, we will treat the combined information as Personal Information according to this Privacy Notice.
3. HOW WE USE YOUR INFORMATION
Processing, fulfilling and recording bookings and/or purchases;
Billing your credit card for advance purchase reservations and advance deposits;
Contacting you for confirmation or customer service after bookings and purchases are made or after you sign up for or participate in certain activities;
Conducting statistical or demographic analysis
Sending you emails your time at MDH;
Sending you communications such as guest surveys or promotional offers and benefits;
Communicating special offers, competitions and featured items if you choose to receive such notices;
Responding to your inquiries, complaints and other communications; and
Providing for the safety and security of our guests and staff and meeting our legal and regulatory compliance requirement.
4. DISCLOSING YOUR INFORMATION
Any MDH entity managed by us;
Representative, personal assistant, employer or spouse that has supplied us with your Personal Information;
Third parties which we have received your consent;
Our marketing and advertising partners to provide you with more-relevant ads on our websites and to encourage you to return to our websites;
To third parties not affiliated with MDH if we have a good-faith belief that it is reasonably necessary to: (1) meet any applicable law, regulation, legal process or enforceable governmental request; (2) enforce applicable terms of service, including investigation of potential violations; (3) detect, prevent, or otherwise address illegality, fraud, security or technical issues; and (4) protect against harm to the rights, property or safety of MDH, our users or the public as required or permitted by law; and (5) to any third parties to the extent necessary with respect to a sale of all or part of our business operations or assets and/or branches that are no longer managed or owned by MDH.
5. EXPLAINING THE LEGAL BASES FOR PROCESSING
The legal bases for collecting and processing your Personal Information includes:
Consent - we collect and process your data with your consent e.g. when you tick a box to receive marketing communication.
Legal compliance - if required by applicable law, e.g. police, fraud investigations or court orders, we may need to collect and process your data.
Legitimate interest - to pursue our legitimate interests such as providing services and products you have requested in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
We use reasonable technical, administrative and physical measures to protect Personal Information contained in our system against misuse, loss or alteration. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
We cannot enforce or control the security of the computers, electronic devices, or electronic communication method that you use to send e-mails and submit Personal Information to us over the Internet. You are responsible for ensuring that the computers, electronic devices and electronic communication methods you utilize will provide adequate security for communicating with us. We are not responsible for the disclosure or interception of your Personal Information before we receive it.
7. WITHDRAWING YOUR CONSENT
You do not have to provide us with your Personal Information. However, if you choose not to provide certain Personal Information we request and/or require consent to its use and disclosure, you will still be able to visit our Sites but you may be unable to access certain options, products or services and in we may not, as a result, be unable to fulfil your booking.
We offer you the choice of how you receive communications from us. All marketing communications we send to you will provide you with a way to withdraw your consent to future marketing. If you no longer wish to receive marketing you may opt-out of receiving these communications by clicking on the opt-out section of the marketing communication or changing your account settings, this will remove you from our marketing lists. You have the right to tell us to stop using your information for our direct marketing purposes. Please send your written request, including your name and contact information to the address listed below in How To Contact Us. We will honor your request within 30 days of receiving it or sooner if required by applicable law. Please note that if you unsubscribe from marketing communications you will still receive operational and service messages from us regarding your booking and responses to your enquiries made to us, and that we may hold your details so we do not send you marketing communications in the future.
8. THIRD PARTY LINKS
We may permit third parties to link to our Sites or to post a link to their site on ours. We do not endorse these sites and are not responsible for other sites or their privacy practices. We do not assume responsibility or liability of any nature whatsoever for the activities conducted or information contained in the third party websites.
9. CHILDREN'S PRIVACY
We do not knowingly collect Personal Information from children under the age of 13, though we may collect Personal Information about a child as part of the guest registration process or to participate in activities on the websites or at the studio but always with the consent of a parent or guardian.
10. HOW LONG WE KEEP YOUR PERSONAL INFORMATION
Whenever we collect or process your Personal Information, we will only keep it for as long as is necessary for the purpose for which it was collected, active legal proceedings, an identifiable and ongoing legal business need (such as record keeping) and to the extent permissible by applicable law.
Where there is no sufficient justification to retain such Personal Information, such Personal Information will be safely and securely deleted, disposed of, blocked and/or anonymized for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
12. COOKIES POLICY
What are cookies?
A cookie is a text file containing small amounts of information which is downloaded to your device when you access a website. The text file is then sent back to our server each time your browser requests a page from the server. This enables us to operate the websites more effectively and load the websites so that it reflects your personal preferences, based on your previous browsing on the websites as well as keywords we may be able to gather from URLs of other webpages from which you accessed the websites.
What cookies do we use?
When you visit the websites, the following types of cookies may be downloaded to your device:
Analytical and Performance Cookies
We may use analytics service providers for website traffic analysis and reporting. Analytics service providers generate statistical and other information about the use of the websites by using cookies. They allow us to recognize and count the number of visitors and to see how often visitors return to the websites, how long they stay and how visitors move around our websites when they are using them. This helps us to improve the way our websites work, for example, it helps users to find what they are looking for easily. The information generated relating to the websites may be used to create reports about the use of the websites and the analytics service provider will store this information.
Advertising and Targeting Cookies
We may use functional cookies that allow us to remember choices you have made on the websites so as to provide you with a more enhanced user experience by delivering content specific to your interests.
Strictly Necessary Cookies
These are cookies that are required for the administration and operation of our websites. Some cookies that we use are necessary for our websites to function properly and to enable you to move around the websites and use its features.
Third Party Cookies
How do I turn cookies off?
If you do not wish us to install cookies or you don’t agree with how we use these cookies, you can change the settings on your internet browser to reject them. For more information please consult the “Help” section of your browser or visit www.aboutcookies.org, www.allaboutcookies.org or http://optout.aboutads.info/#/. Please note that if you do set your browser to reject cookies, you may not be able to use all of the features on our websites.
CANCELLATION, RETURN AND EXCHANGE POLICY
Classes and Workshops
We have a no refund policy. Below are the details of our cancellation policy:
You can re-schedule the class by visiting our booking portal 48 Hrs in advance of the class / session start.
No re-scheduling will be accommodated for cancellations within 48 Hrs of the class / session start.
Goods Bought: Return and Exchange Policy
All products to be exchanged must be returned in their original packaging along with the original sales receipt within 14 days from the date of purchase (Product should be in its original condition)
If you do not have your purchase receipt, exchange will not be possible
Disclaimer for certain item category not eligible for return due to hygiene region i.e. Dog Bowls etc.
Upon request, and at our discretion, we may exchange defective/ faulty items for identical items of equivalent value.
For your security & personal safety, CCTV cameras are in operation in these premises.
The Management reserves the right to amend this policy without prior notice
You can return items that were originally part of the promotion but you will lose the promotional discount. For example, if the item you are returning is part of a “buy two, get one free” deal, your refund will be adjusted against the retail per-piece rate of the products you choose to keep after the return.
Credit/Debit card Payment: Note that your bank or card issuer can take 2-15 additional business days to process the transaction.
Voucher Payment: Only product exchange is possible – voucher is non-refundable and cannot be exchanged for cash / Gift card / voucher in part or full
Corporate Gift card Payment: Only product exchange is possible – card is non-refundable and cannot be exchanged for cash / Gift card / voucher in part or full
Products purchased outside of stores at exhibitions and sale events will neither be exchanged nor refunded.
All returned items must have the tags attached, along with the original sales receipt
TERMS AND CONDITIONS
Mud House Handicraft Works and its affiliates (collectively “Mud House Studio” or “we”) own and operate this website located at https://www.TheMudHouseStudio.com (the “Site”)
OWNERSHIP. ALL TRADEMARKS DISPLAYED ON THIS SITE ARE OWNED BY MDH. This Site and the content provided on this Site, including the text, music and sound, graphics, images, software, photographs, audio and video, footage, trademarks, service marks, taglines, animations, podcasts, and downloads (collectively, the “Content”) are the exclusive property of MDH or its licensors, and are protected by law, including copyright, trademark, and database law, national and international laws and regulations. The Site may also include the products and company names, as well as logos, of third parties. Such third-party designations are the trade/service marks of their respective owners and may not be used without the prior written permission of their respective owners. The Site and its Content are ©2020, MDH.
LICENSE; PERMITTED USE. We grant you a limited, personal, revocable, non-exclusive, non-sublicensable, non-transferable license to use this Site subject to your continued compliance with this Agreement. You may browse the Site and to reproduce extracts and Content from it, for your information and for non-commercial and personal purposes only. The Content of this Site may not be modified or incorporated in any other work, publication or site without the prior written agreement of MDH.
ASSUMPTION OF RISK; DISCLAIMERS. You use the Internet solely at your own risk. MDH is not responsible for the security of any information transmitted via the Internet, the accuracy of the information contained on the Site, or for the consequences of any reliance on such information. MDH shall have no liability for interruptions or omissions in Internet, network or hosting services. We expressly disclaim all implied warranties of title, merchantability, fitness for a particular purpose and non-infringement, to the maximum extent that such disclaimers are held to be valid, and any responsibility for the content, the accuracy of the information, and/or quality of products or services of any third party referenced or described on the Site (including any third-party links). MDH PROVIDES THIS SITE AND ALL OF ITS CONTENT ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE. UNDER NO CIRCUMSTANCES WILL MDH BE LIABLE TO YOU FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING FROM YOUR ACCESS OR USE OF THIS SITE OR THE CONTENT IT PROVIDES, EVEN IF MDH HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.
CURRENCY CONVERSION. Currency rates are based on publicly available sources and should be used as guidelines only. MDH currently uses only UAE Dirhams as its primary currency. The currency information supplied by this Site is believed to be accurate, but MDH does not warrant or guarantee such accuracy.
LINKED SITES. This Site includes links to other websites. MDH provides such links solely as a convenience to you and for informational purposes only. MDH has not reviewed the information on these other websites. The inclusion of these links in no way indicates MDH’s endorsement, support or approval of the content, advertising, products, services, policies or other materials on or available from such websites. Neither MDH, nor any other providers of products or services related to this Site, shall be responsible for the content of any other websites and make no representation or warranty regarding any other websites or the contents or materials on such websites. If you decide to access other websites, you do so at your own risk. Other websites may include links to the Site.
MISCELLANEOUS. Failure to insist on strict performance of any of the provisions of this Agreement will not operate as a waiver of any subsequent default or failure of performance. No waiver by MDH of any right under this Agreement will be deemed to be either a waiver of any other right or provision or a waiver of that same right or provision at any other time. In the event of any dispute, any rule of construction or interpretation otherwise requiring this Agreement to be construed or interpreted against any party by virtue of the authorship shall not apply to the construction and interpretation of this Agreement. Any ambiguities will be clarified in an equitable manner without regard to authorship and minor errors and misspellings will be corrected to give maximal effect to obvious intent.
· @Copyright 2020. Mud House Handicraft Works, Dubai, UAE. All rights reserved.
· Effective Date: 20 Feb 2021